Privacy Policy

What we collect

• Account details (e.g., name, username, email, password hash, preferences).
• Contact requests (e.g., name, email, message content, attachments).
• Device and usage data (e.g., IP address, browser, device identifiers, pages viewed, timestamps, referring URLs).
• Cookies/similar tech for essential functions and analytics (where enabled).

Why we collect it (and our authority to do so)

• Provide and administer the Site and any requested services; manage accounts and support.
• Maintain security, prevent fraud/abuse, and troubleshoot issues.
• Understand and improve performance and user experience (analytics).
• Meet legal obligations and respond to lawful requests.

Under the Privacy Act 2020, we only collect information that is necessary for a lawful purpose connected with our functions/activities, and we collect it in a fair and lawful way. Where appropriate, we rely on your consent (e.g., optional marketing or non-essential cookies if implemented) and you may withdraw consent by contacting us.

How we store, protect, and share information

We use reasonable security safeguards to protect personal information (e.g., access controls, encryption in transit where supported, and operational security measures). No method of transmission or storage is 100% secure.

• Service providers: hosting, analytics, email/support tools. They may access information only to perform services for us.
• Legal: where required by law, court order, or to protect rights, safety, and security.
• Business changes: if we reorganise, merge, or sell assets, information may be transferred subject to this Policy.

International transfers

Our providers may store or process information outside New Zealand. Where we disclose personal information overseas, we take steps consistent with the Privacy Act 2020 to ensure it is protected in a comparable way (e.g., contractual protections or using providers in jurisdictions with strong privacy safeguards).

Retention

We keep personal information only for as long as needed for the purposes described above (including legal, accounting, or dispute resolution requirements), then delete or de-identify it where reasonable.

Your rights (NZ)

You may request access to, or correction of, your personal information. If we refuse a request, we will explain why (as permitted by the Privacy Act). You may also complain to the Office of the Privacy Commissioner (privacy.org.nz) if you are not satisfied with our response.

Contact us

Spintrixo Limited (New Zealand Limited Company)
Level 12, The Plaza Business Centre, 23 Albert Street, Auckland Central, Auckland 1010, New Zealand
Email: contact@spintrixo.com • Phone: +64 9 888 4721
GST number: 131-584-972 • NZBN: 9429048376152